Privacy Policy

PawSoothe ("we", "us", "our") is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

PawSoothe is an online pet products retailer operating at pawsoothe.store. For data protection enquiries, contact us at pawsoothestore@gmail.com.

What Data We Collect

• Contact information: name, email address, delivery address, phone number (when provided)
• Order data: products purchased, order history, payment confirmation (we do not store card details)
• Technical data: IP address, browser type, pages visited, via cookies
• Communications: emails and messages you send us

How We Use Your Data

• To process and fulfil your orders
• To send order confirmations and shipping updates
• To respond to customer service enquiries
• To improve our website and product offering
• To send marketing emails (only with your consent — you can unsubscribe at any time)

Legal Basis for Processing (UK GDPR)

• Contract: processing necessary to fulfil your order
• Legitimate interests: improving our services, fraud prevention
• Consent: marketing communications

Cookies

We use essential cookies to run our website and optional analytics cookies to understand how visitors use our site. You can manage your cookie preferences via the cookie banner on our website.

Data Sharing

We share your data only with trusted third parties necessary to operate our business, including Shopify (our ecommerce platform) and shipping couriers. We do not sell your personal data.

Data Retention

We retain your order and account data for up to 7 years in line with UK tax and accounting requirements. Marketing data is retained until you unsubscribe.

Your Rights

Under UK GDPR, you have the right to:

• Access the data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict how we process your data
• Withdraw consent for marketing at any time
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

Contact Us

For any privacy-related requests or questions, email us at pawsoothestore@gmail.com. We aim to respond within 30 days as required by UK GDPR.